Forms & Services

HEAT Self-Service Call Logging Portal

BOCES Employees can use the HEAT Self-Service Call Logging Portal for User Account, Equipment repair and Laptop maintenance/software updates calls. Login with your BOCES username and no password, then follow the on screen instructions. 

Equipment Repair
To receive a form for equipment repair, a self-service call log must be input first. To do so, click here and log into the HEAT site using your BOCES login username; no password is required at this time. Select "Service Requests" from the top bar and then "Request to Repair Hardware" from the list of options. From there, your basic information will automatically populate into the form. All bold and asterisked items will need to be filled out before submitting.

Other Services

Shared Techs
The CaTS Technical Support Services Group offers additional on-site technical support by providing districts with the ability to share the cost of a technician with one or more districts. Qualified technicians are placed in a district on a shared basis to provide first response troubleshooting and assistance with technical issues. The shared technician is backed by the BOCES technical services staff providing additional knowledge and experience to resolve complex technical issues.

Computer Based Guidance Services
Monroe 2-Orleans BOCES offers subscriptions to computer based guidance products from the four companies (BRIDGES, Career Cruising, NAVIANCE, Guidance Direct). If you would like to receive a price quote for any of these products, please contact us.

techsupport@monroe2boces.org
Tel: 349-9011 / Fax: 349-9015 

Recycle Form

This form is necessary for equipment sent to CaTS for recycling. (For internal BOCES 2 staff, this form is also available on the BOCES 2 Employee Portal under Forms & Documents/Technical Support.)
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