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Communication and Technology Services

Online Resources

A. Forms

Recycle Form
This form is necessary
for equipment sent to CaTS for recycling. For internal BOCES 2 staff, this form is available on BOCES 2 Today, Quick Links, Forms & Documents, Technical Support. For district staff, this form is available below under Related Files.

Equipment Repair
To receive a form for equipment repair, a self-service call log must be input first. To do so, click here and log into the site using your BOCES login username, no password is required at this time. Select Service Requests from the top bar and then Request to Repair Hardware from the list of options. From there, your basic information will automatically populate into the form. All bold and asterisked items will need to be filled out before submitting.?

Technical Support Self-Service
BOCES Employees can use HEAT Self-Service Call logging portal for User Account, Equipment repair and Laptop maintenance/software updates calls. Login with your BOCES username and no password, then follow the on screen instructions.


B. Other Services

Shared Techs

The CaTS Technical Support Services Group offers additional on-site technical support by providing districts with the ability to share the cost of a technician with one or more districts. Qualified technicians are placed in a district on a shared basis to provide first response troubleshooting and assistance with technical issues. The shared technician is backed by the BOCES technical services staff providing additional knowledge and experience to resolve complex technical issues.

Computer Based Guidance Services

Monroe 2-Orleans BOCES offers subscriptions to computer based guidance products from the four companies (BRIDGES, Career Cruising, NAVIANCE, Guidance Direct). If you would like to receive a price quote for any of these products, please complete our online 2010-2011 Guidance Products Price Request.

For more information regarding computer based guidance services, please contact Karen Mitchell at (585) 349-9011 or via email at kmitchel@monroe2boces.org.

 

 

 

techsupport@monroe2boces.org


Related Files

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