Program Policies & Handbook

CWD Important Policies & Handbook

  • Every effort is made to conduct classes as listed on our webpage. Circumstances may make it necessary for classes to be canceled or postponed, or for instructors and classrooms to be changed.
  • All program offerings must reach a minimum enrollment at least four business days prior to the start of the first scheduled class. If it is necessary to delay the start of a program, you will be notified and have the option to enroll at another date, take a similar offering, or request a refund.
Returned Check
A $25 service fee will be assessed for a returned check.

Registration Confirmation for Literacy (HSE and ESOL) Programs
  • Registration for literacy programs requires successful completion of the TABE and orientation session. 
  • An automated email confirming your registration will be sent to your email. The entire admissions process must be completed before enrollment is confirmed.

Registration Confirmation for Career and Technical Education Programs
  • Registration for career and technical education programs requires full payment of tuition and, for those that require it, successful completion of the TABE entrance assessment. Individual programs may have additional enrollment requirements. 
  • An automated email confirming your registration will be sent to your email. The entire admission process must be completed before enrollment is confirmed.

Refund/Withdrawal Policy: Any adult learner wishing to withdraw must complete the request in writing.

  • Full Refund: A withdrawal request must be received by the CWD Bursar 24 hours prior to the scheduled start of programming. A $50 processing fee will be deducted from the full refund amount.
  • Partial Refund: A withdrawal request must be received by the Bursar upon withdrawal. Total refunds will follow the guidelines outlined below minus any non-refundable fees associated with the associated program. A $50 processing fee will be deducted from the full refund amount.
    • Up to 7% of the program hours completed = 75% refund
     • Up to 13% of the program hours completed = 50% refund
     • Up to 20% of the program hours completed = 25% refund
     • Over 20% of the program hours completed = no refund

Confirmation of Withdrawal and any balance owed (if applicable) will be billed and mailed to the student.
Full and Partial Refunds take approximately 4 weeks for processing if original payment was made by cash, check or money order. Refunds paid by credit card will be refunded to the original card within 2-3 business days.

Federal Title IV Refunds
The financial aid (Pell Grant and student loans) earned by the student is equal to the percentage of the period of enrollment completed. When a student withdraws before completing more than 60% of the period of enrollment, the percentage of financial aid is prorated using the Federal Refund/Repayment Policy. The returned funds must be refunded to the following sources in this specific order:
  1. Unsubsidized Federal Direct Loans
  2. Subsidized Federal Direct Loans
  3. Federal Pell Grant

Outstanding Balances
  • Upon termination of enrollment, any balance due to Monroe 2-Orleans BOCES CWD (based on the school’s refund policy) is payable immediately. All charges on the student’s account must be paid in full prior to the completion of the training program. Monroe2-Orleans BOCES CWD reserves the right to withhold student transcripts and deny approval for state board examinations to any student who has an outstanding balance with the Financial Aid Office.

Official Transcripts/Educational Records
Adult learners may request a copy of their Certificate of Completion, an official transcript, or other adult learner records by sending a written request to the CWD Office including adult learner name, date of birth, class attended/year.

CWD cannot provide high school equivalency diplomas or transcripts. To obtain a copy of your New York state high school equivalency diploma or transcript, you must complete the Application H (Request for Duplicate Copy of NYS High School Equivalency Diploma and/or Transcript of GED®/TASC™ Test Scores). Application H can be found at

Security/Personal Safety
Appropriate safety standards are adhered to in all classes and labs. All students are required to sign the Monroe 2-Orleans BOCES CWD Adult Education Student Code of Conduct at the beginning of class. Students may be required to provide personal protection/safety equipment items such as goggles or aprons. Students are required to maintain appropriate business and professional behavior while on BOCES property. Prohibited conduct includes abusive behavior and language, violence, alcohol on breath, drug use, and sexual harassment, among other behaviors. Disregard for these prohibitions may warrant removal from the program. The refund policy does not apply if a student violates the Student Code and is excused from the program. There will be no refund in this circumstance.

Damage to or loss of personal property on BOCES premises
BOCES does not assume any responsibility, either actual or implied, for the personal property of any student while on the campus at any time, even during non-course hours, offsite in a work experience facility, and will not reimburse or otherwise compensate the student for any loss and/or damage whatsoever.

CWD Main Office at Westview Commons and CWD Career and Technical Education Center at WEMOCO both offer FREE parking. No cars may be parked in designated fire zones, reserved parking areas, or handicapped parking spaces (without a permit). Monroe 2-Orleans BOCES CWD is not responsible for any theft, personal or property damage or injury and/or loss of life or limb occurring on CWD or BOCES parking lots.

Smoking Policy
All BOCES 2 facilities are non-smoking. Smoking is not permitted anywhere on campus, which includes, but is not limited to: classrooms, hallways, restrooms, offices, parking lots or school grounds. This policy includes any lighted or unlighted cigarette, cigar cigarillo, pipe, clove cigarette, and any other smoking precut matter or substance that contains tobacco and spit tobaccos (smokeless, dip chew and/or snuff) in any form. The use of e-cigarettes and any other products containing nicotine, except for current FDA approved smoking cessation products, are also prohibited. Consult the Student Code of Conduct concerning the violation of this policy and repeat offenses.

Facility Closings (i.e., weather or emergency)
Scheduled classes may be canceled due to weather conditions or emergency situations. All cancellations will be announced over most radio and TV stations including: WHAM, WVOR-FM, WRMM-FM, and WHEC-TV Channel 10. Monroe 2-Orleans BOCES is not responsible for any or all loss for a student who shows up to a cancelled class who did not receive notification about the cancellation or to any student who shows up and class is subsequently cancelled. Make-up session dates are at the discretion of the Monroe 2-Orleans BOCES CWD.

For more policies, please download the Adult Learner handbook:

Consumer Information

At Monroe 2-Orleans BOCES, Center for Workforce Development, we want you to make an informed decision to attend our school. Many government agencies mandate that schools throughout the United States provide various types of consumer information to the students, prospective students, and (in some cases) the general public. We take pride in providing you not only the information required by federal law, but also additional useful information and disclosures on various aspects of our school. Therefore, we have gathered this material by category into a number of detailed web pages. These pages are linked below.

Of course, if you need more information or explanations, our staff is ready to help. Please contact any staff member or the Financial Aid Office for assistance with any of this information. Also, for detailed information about financial aid eligibility and programs, please visit the Financial Aid Home Page.

Privacy Policy for Student Records and Data

The Center for Workforce Development is diligent in protecting our students’ personal information and privacy. This page contains our privacy policies, including policies related to the Federal Education Rights and Privacy Act (FERPA).

Privacy Policy
Notification of Rights under FERPA for Elementary and Secondary Schools

Center for Workforce Development
The Family Educational Rights and Privacy Act (FERPA) affords parents of students under 18 years of age, emancipated students, dependent students, and students 18 years of age or older or attending a post- secondary institution (“eligible students”) certain rights with respect to the student’s education records. These rights are:

(1) The right to inspect and review, or receive a copy under certain circumstances of the student’s education records within 45 days after BOCES receives a request for access.  Parents or eligible students should submit to the Center for Workforce Development Director (“CWD Director”) a written request that identifies the record(s) they wish to inspect. The CWD Director will make arrangements for access and notify the parent or eligible student of the time and place where the records may be inspected.

(2) The right to request an amendment of the student’s education records that the parent or eligible student believes are inaccurate, misleading, or a violation of the student’s privacy rights.  Parents or eligible students may ask the BOCES to amend a record that they believe is inaccurate, misleading or a violation of the student’s privacy rights.  They should write the CWD Director; clearly identify the part of the record they want amended, and specify why the information is inaccurate, misleading or an invasion of privacy. If BOCES decides not to amend the record as requested by the parent or eligible student, BOCES will notify the parent or eligible student of the decision and advise them of their right to a hearing regarding the request for amendment.  Additional information regarding the hearing procedures will be provided to the parent or eligible student when notified of the right to a hearing.

 (3) The right to provide written consent to disclosures of personally identifiable information contained in the student’s education records, except to the extent that FERPA authorizes disclosure without consent. There are a number of exceptions.  One exception, which permits disclosure without consent, is disclosure to BOCES officials and other school district officials with legitimate educational interests.  A BOCES official and/or other school district official is a person employed by the BOCES or other school district as an administrator, supervisor, instructor, or support staff member (including health or medical staff and law enforcement unit personnel); a person serving on the BOCES or district board; a person, contractor, company, or volunteer with whom the BOCES or school district has contracted to perform a special task (such as an attorney, auditor, medical consultant, therapist, or records retention service); or a parent or student serving on an official committee, such as a disciplinary or grievance committee, or assisting another school official in performing his or her tasks.  A BOCES official or school district official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibility.  A second exception is upon request, the BOCES discloses, that is transfers, education records including disciplinary records without consent, to officials of another public or private school district or post-secondary school in which the student seeks or intends to enroll, is instructed to enroll or is already enrolled in.  Parent and eligible students have a right to inspect and review a record if disclosure is for purposes of transfer or enrollment.

Other exceptions are as follows:

To authorized representatives of the U.S. Comptroller General, the U.S. Attorney General, the U.S. Secretary of Education, or State and local educational authorities, such as the New York State Education Department and Access – VR.

Disclosures under this provision may be made in connection with an audit or evaluation of Federal- or State-supported  education  programs,  or  for  the  enforcement  of  or  compliance  with  Federal  legal requirements that relate to those programs.   These entities may make further disclosures of personally identifiable information to outside entities that are designated by them as their authorized representatives to conduct any audit, evaluation, or enforcement or compliance activity on their behalf.

In connection with financial aid for which the student has applied or which the student has received, if the information is necessary to determine eligibility for the aid, determine the amount of the aid, determine the conditions of the aid, or enforce the terms and conditions of the aid.

To organizations conducting studies for, or on behalf of, the school, in order to:
  1. a. Develop, validate, or administer predictive tests;
  2. Administer student aid programs; or c. Improve instruction.
To accrediting organizations to carry out their accrediting functions.

To parents of an eligible student if the student is a dependent for IRS tax purposes.

To comply with a judicial order or lawfully issued subpoena provided notice is provided in advance of compliance except that an order or subpoena issued in a proceeding of child abuse and neglect or dependency and the parent is a party to the proceedings no advance notice is required.

To a caseworker for the NYS department or County welfare agency who is legally responsible for the care and protection of the student and has access to the child’s case plan provided the records and or personally identifiable information will not be disclosed by the agency except to an individual or entity engaged in addressing the student’s education needs and authorized by the agency to receive such disclosure in accordance with New York State Law.

New York State requires student teachers to videotape themselves providing instruction in a classroom to meet their instruction component for their teaching certification. The video is and must remain confidential and is not subject to viewing or disclosure to an individual or entity other than the student teacher applicant and relevant personnel. This is an exception to parental consent for release of education records under FERPA per New York State Law.

To appropriate officials in connection with a health or safety emergency.

To State and local officials or authorities to whom information is specifically allowed to be reported or disclosed by a State statute that concerns the juvenile justice system and the system’s ability to effectively serve, prior to adjudication, the student whose records were released, subject to § 99.38. (§ 99.31(a)(5)).

BOCES has designated limited directory information only to be released to federal, state, or local law enforcement for any reason where they seek a student’s address, telephone listing, email address and/or photograph.

(4) The right to file a complaint with the U.S. Department of Education concerning alleged failures by BOCES to comply with the requirements of FERPA.  The name and address of the Office that administers FERPA is:
Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC  20202-5920

Campus Safety and Security – Policies, Procedures, and Disclosures

Keeping our students, faculty, staff and visitors safe is one of our top priorities. This page includes information on our policies to increase your personal security on campus, emergency response/evacuation procedures, crime prevention tips, and a summary/disclosure of crimes occurring on or near our campus in the past three years.

Drug and Alcohol Policies

Monroe 2-Orleans BOCES, Center for Workforce Development maintains strict policies against drug and alcohol abuse by our students, faculty and staff. This page also provides links to information about illegal drugs, addiction, and local treatment providers.

Drugs and Alcohol Policy
Drug Awareness and Prevention Policy

General Statement of Principle:
The Board affirms that all programs in the Monroe 2-Orleans BOCES that receive federal funds shall guarantee that their workplaces are free of controlled substances.  “Controlled substance” means a controlled substance in schedules I through V of Section 202 of the Controlled Substances Act (21 U.S.C. 812) and as further defined in regulation at 21 Code of Federal Regulations (CFR) 1308.11-1308.15.  An acknowledgment form shall be signed by the District Superintendent indicating that BOCES is in full compliance with the Drug-Free Workplace Act.  This policy shall guarantee that not only federally funded programs, but the entire BOCES is free of controlled substances.

The Board directs the administration to develop regulations to comply with this policy, and further supports such actions and activities of the administration as shall be required to maintain a drug-free workplace.

In addition to complying with Federal legislation regarding the use of drugs, BOCES prohibits any employee acting within the scope of his/her employment from being under the influence, manufacturing, distributing, dispensing, dispersing, consuming, sharing and/or selling, use and/or possession of illegal drugs, a legal substance that mimics the effects of an illegal substance,  using or having in his or her possession or distributing in any way alcohol, counterfeit or designer drugs, inappropriate use of over the counter and prescription drugs and/or drug paraphernalia on BOCES property or at BOCES-sponsored activities, regardless of the location of the activity.

Drug-Free Workplace Act 20 United States Code (U.S.C.) Section 3171

Facilities and Services Available to Students with Disabilities

An explanation of services provided to students with disabilities is contained on the web page.

Graduation/Completion Rate Disclosures (Student Right-to-Know Act)

Information on our graduation and job placement rates can be found in our Course Catalog.

Gainful Employment Information

Information about the graduation rates, the median debt of students who completed the program, and other important information about the programs at the Center for Workforce Development can be found on the web page for each individual program.  Links to the program pages of the each programs offered at the Center for Workforce Development are available from the main program pages through the link above.

Gainful Employment
The federal “Gainful Employment” regulations are applicable to all non-degree (certificate) programs.  The regulations include data collection, government reporting, and consumer disclosures.

Data Submission
Each year by October 1, the school submits data through NSLDS on the completers from each program during the prior academic year.

Data Collection
The  Center for Workforce Development (CWD) collects and compiles gainful employment data for all programs. The collected data includes:
  • in-state and out-of-state tuition and fees data for each program,
  • other Cost of Attendance figures for each program,
  • the website URL for each program,
  • the completion rate data for each program,
  • information about the amounts of student loans (federal and private) borrowed by program completers, and
  • data regarding the median earnings of program completers (provided by the U.S. Department of Education from the data submitted previously).

Publication to the Website
Gainful Employment data is posted to the individual program website for each GE program.

Satisfactory Academic Progress (SAP)

The Center for Workforce Development maintains high standards for academic performance, and meeting these standards is also a requirement for maintaining eligibility for federal financial aid.

Voter Registration/Citizenship/Constitution Day

The Center for Workforce Development’s actions to promote responsible citizenship and voter registration among our students are explained on this web page. The page also contains helpful links and information to assist students with voter registration.

Citizenship & Voting
Citizenship and Community Membership

Monroe 2-Orleans BOCES, Center for Workforce Development encourages our students to be active participants in the American political system as a part of being responsible members of their community.

The Importance of Voting
Perhaps the simplest and most effective way to participate in our society is to be an informed, participating voter.  Center for Workforce Development students are strongly encouraged to register and to vote in State and federal elections.

Voter Registration information for New York State can be found at:

The qualifications to register to vote in New York State are:
  • be a United States citizen;
  • be 18 years old by December 31 of the year in which you file this form (note: you must be 18 years old by the date of the general, primary or other election in which you want to vote);
  • not be in prison or on parole for a felony conviction and;
  • not be adjudged mentally incompetent by a court;
  • not claim the right to vote elsewhere.

Once you have registered to vote, you are not required to register again unless you change your residence address, name, or political party affiliation.

Constitution Day
Each year, the Center for Workforce Development celebrates “Constitution Day” on September 17 and offers activities to educate our students about the U.S. system of government and their individual role within it.

Center for Workforce Development Code of Ethics

The Center for Workforce Development is proud of our ethical practices in higher education administration. This page contains our professional “Code of Ethics” relating to the administration of the school, financial aid, and student loans.

Code of Ethics
Monroe 2-Orleans BOCES Center for Workforce Development (CWD) abides by a Code of Conduct for Institutional Financial Aid Professionals. The code requires an institutional financial aid professional to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity.  The majority of the code is based upon guidelines promulgated by the National Association of Student Financial Aid Administrators (NASFAA).

The Financial Aid staff (and staff in related functions) are bound by the following Code of Conduct.

  • All employees within the Financial Aid Office will treat all individuals (including students, students’ family members, co-workers, and the public) with respect, concern, and courtesy.
  • The privacy rights of students and parents will be carefully guarded in accordance with school and departmental policies.
  • Financial Aid staff will never discriminate in the administration of the aid programs or any other professional activities on the basis of race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, sexual orientation, gender identity/expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
  • No action will be taken by financial aid staff that is for their personal benefit or could be perceived to be a conflict of interest.
  • Employees within the financial aid office will not award aid to themselves or their immediate family members. Staff will reserve this task to an institutionally designated person, to avoid the appearance of a conflict of interest.
  • Monroe 2-Orleans BOCES Center for Workforce Development will not institute or distribute a “preferred lender list” or other similar document.
  • A borrower’s choice of a lender will not be denied, impeded, or unnecessarily delayed by the school.
  • No amount of cash, gift, or benefit in excess of a de minimis amount shall be accepted by a financial aid staff member from any financial aid applicant (or his/her family), or from any entity doing business with or seeking to do business with the institution.
  • All information provided by the Financial Aid Office will be accurate, unbiased, and will not reflect preference arising from actual or potential personal gain.
  • Institutional award notifications (Financial Aid Award Letters) shall include the following:
  • A breakdown of individual components of the institution’s Cost of Attendance, designating all potential billable charges.
  • Clear identification of each award, indicating type of aid, (i.e. grant, scholarship, work, or loan).
  • Standard terminology and definitions.
  • Renewal requirements for each award, if any.
  • All required consumer information is displayed in a prominent location on the institutional website and in any printed materials, easily identified and found, and labeled as “Consumer Information.”
  • Financial aid staff will disclose to Monroe 2-Orleans BOCES Center for Workforce Development any involvement, interest in, or potential conflict of interest with any entity with which the BOCES’  has a business relationship.
Financial Aid staff will immediately disclose to the Director of the Center for Workforce Development any student loan/parent loan default or delinquency, allegation or conviction of fraud (including fraud with federal funds), debarment from financial aid administration by ED, or other personal situation which might limit or call into question the staff member’s ability to administer federal financial aid.

Copyright Infringement Policy

Our policies which prohibit copyright violations are published on this page.

Copyright Policy
All employees and students are prohibited from copying, displaying, publishing, downloading, duplicating, or reproducing materials not specifically allowed by the copyright law, fair use guidelines, licenses or contractual agreements, or the permission of the copyright holder.

Any employee or student who disregards the copyright law and policy shall be in violation of United States Copyright Laws and BOCES policy and shall assume any and all liability.

The BOCES copyright officer will provide information for all employees regarding current copyright law and maintain copyright records. The copyright officer will serve as the designated agent registered with the United States Copyright Office to expeditiously respond to any notices of claimed copyright infringement.

Regulations and procedures shall be developed by the District Superintendent detailing what can and cannot be copied, duplicated, reproduced, downloaded, displayed, or published. Appropriate copyright notices will be placed on or near all equipment used for duplication, copying, reproducing, and downloading.

Students may find more information concerning Monroe 2-Orleans BOCES, Center for Workforce Development policy on copyright infringement located on the BOCES 2 website.