Medical Office Assistant

Medical Office Assistant: Growing Demand Across the Country

The Medical Office Assistant career is in high demand by employers and is projected to be growing by 24% (1,140 projected job openings in New York State and 26,210 projected job openings in the US ) through the year 2024. 

Program Information

  • Prerequisites: High school diploma or equivalency and successful completion of TABE entrance assessment
    • Note: In order to comply with NYSDOH vaccine mandates for healthcare institutions, students enrolled in this program may be required to show an original COVID Vaccination card indicating either administration of 1-shot (Jenssen) or 2-shot (Moderna and Pfizer) vaccine. Copies of vaccine card will not be accepted.
  • Tuition for the 2022-23 school year: $7,200, books included
    • Tuition Assistance
      * Pell Grant & Stafford Loan Approved Program
      * Veteran-Approved Training
  • Schedule: Monday-Friday, 8:30 a.m.– 3:00 p.m.
  • Program Length: 600 hours (20 weeks), includes 200 hours of a work-based activity
  • Dates: 9/26/22 - 3/10/23
  • Location: Center for Workforce Development Main Campus, 3555 Buffalo Rd, Rochester, NY 14624

What will I learn?

What you will learn with us: 
  • Professionalism in the medical environment
  • Medical terminology
  • Medical assisting techniques
  • Coding/billing and documenting a patient’s vital signs and medical history
  • Introductory Microsoft Office applications,
  • General office skills
  • Customer service/communication techniques
  • Phone/email etiquette
  • Employment skills development
A successful Medical Office Assistant requires clinical and administrative medical skills. There are a variety of medical job settings and titles to match the skills taught, not just in the Rochester area, but anywhere in the country.
  • Medical biller
  • Coder
  • Access associate
  • Health information clerk
  • Medical office assistant
  • Patient care technician
  • Medical collections
  • Medical secretary
  • Release of information specialist
  • Administrative coordinator and others.

How do I enroll?

Admission Procedures
When you are ready to apply, registration for Career & Technical programs requires successful completion of the entrance assessment, and satisfactory arrangement of payment of tuition. An automated email confirming registration will be sent to your email. The entire admission process must be completed before enrollment is confirmed.
  1. Attend an entrance assessment session. Click here to schedule your CWD Entrance Assessment Registration
  2. Submit program-specific requirements via email, fax, or hand delivery: high school diploma or equivalency
  3. Secure funding. You may choose to meet with an admissions advisor or financial aid specialist to discuss funding options.
    • Tuition Assistance
      * Pell Grant & Stafford Loan Approved Program 
      * Veteran-Approved Training 

Get Started Today!

Our career training programs require students to attend an entrance assessment session as the first step in the admissions process.

If you wish to speak with an advisor or have questions about the process, please call us at 585.349.9100.

Success Stories

Hayley, Medical Office Assistant Graduate
Hayley, Medical Office Assistant Graduate


After completing the Medical Office Assistant Program, Hayley launched a new career with UR Medicine in the Sports & Spine Physical Therapy Office. After a few months, she began a long-term position as an Outpatient Access Specialist at the Orthopedics and Podiatry Center in Victor.

“I could have asked for a better place to be!” she said.

Hayley’s career options are wide open. She intends to pursue a Lead position, then an Administrative Assistant, and eventually a secretary for any of the doctors within the UR system.

“The Medical Office Assistant Program is truly a blessing in disguise and I would not be close to where I am without the skills and knowledge I developed in 6 months. I would honestly recommend this program to anyone wanting to go back to school.”