Crisis Resources

Contacts For Help When Needed

For mental health emergencies in Monroe County, call Lifeline at (585) 275-5151

For mental health emergencies in Orleans County, call Lifeline at (585) 327-4452

For coping with COVID-19, contact NY Project HOPE: Confidential, anonymous and free. Crisis counseling, support groups and referrals for young adults, children and every New Yorker.

More Resources

The Consortium on Trauma, Illness and Grief in Schools:
Tragedy Resources:
Disaster Distress Helpline
Call 1-800-985-5990 or text “TalkWithUs” to 66746. The Disaster Distress Helpline, 1-800-985-5990, can provide immediate counseling to anyone who needs help in dealing with the many issues and problems that might arise from tragedy and traumatic events. Sponsored by the Substance Abuse and Mental Health Services Administration (SAMHSA), the Helpline immediately connects callers to trained and caring professionals from the closest crisis counseling center in the nationwide network of centers. Helpline staff will provide confidential counseling, referrals, and other needed support services.  The Disaster Distress Helpline is a 24-hours-a-day, 7-days-a-week national hotline dedicated to providing disaster crisis counseling. The toll-free Helpline is confidential and multilingual, and available for those who are experiencing psychological distress as a result of natural or man-made disasters, incidents of mass violence, or any other tragedy affecting America’s communities. Our texting service also is available to Spanish speakers. Text “Hablanos” to 66746 for 24/7 emotional support.  TTY for Deaf/Hearing Impaired: 1-800-846-8517

Emergency Preparedness:
Information for adults and children on many preparedness topics from power outages, winter storms, house fires and the ever popular space weather: Online ‘Kid games’ on these topics are available on this site.